Refund policy

Made to order

Every Happy Horizon Apparel item is printed for you after you place your order. Nothing is pulled off a shelf. That keeps waste down, and it means we handle returns differently from a store holding stock.

Defects, misprints and damage

If your item arrives misprinted, damaged, or with a manufacturing defect, we will replace it free of charge, or refund you in full if you prefer. Email softsailstudio@gmail.com within 30 days of delivery with your order number and a photo showing the problem. The photo is genuinely needed, as it is how our print partner authorises the replacement.

We pay return shipping on defective items. In most cases you will not need to send the original back.

Wrong size or a change of mind

Because each item is made individually for you, we cannot accept returns or exchanges for the wrong size or a change of mind. Please check the size guide on the product page before ordering. If you are between sizes or unsure, email us before you buy and we will help.

Wrong item

If you receive something different from what you ordered, that is on us. Email us and we will put it right at no cost to you.

Lost or undelivered orders

If tracking shows delivered but nothing arrived, contact us within 30 days and we will investigate with the carrier. If an order is lost in transit we will replace it.

Incorrect address

If an order is returned to us because the address was wrong or incomplete, we can reship it once you cover the shipping cost. Please double-check your address at checkout.